Returns and Refunds Policy
Thank you for shopping with The Cupcake Goddess. We take pride in our fresh, handmade baked goods, but due to their perishable nature, we do not accept returns or exchanges on any baked products.
- No Returns on Baked Goods: All items are made fresh to order and are perishable. Once delivered, they cannot be returned for health and safety reasons.
- Damaged or Incorrect Orders: If you receive a damaged, spoiled, or incorrect order due to our error, contact us within 24 hours of delivery at admin@cupcakegoddess.coza or +27 76 751 1715 with photos. We will issue a refund or replacement at our discretion after review.
- Cancellations: Orders can be canceled before production begins (typically within 1 hour of purchase). No refunds after production starts.
- Refund Process: Eligible refunds are processed to the original payment method within 5-7 business days. Shipping costs are non-refundable.
This policy complies with South African consumer laws and Google Merchant Center requirements. Last updated: December 20, 2025.